Terms of service

Last updated: 17/06/2026

Welcome to StepEas. By accessing or using stepeas.com (the "Site") and purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing an order.

GENERAL

These Terms apply to all visitors, users, and customers of the Site. By using the Site, you confirm that you are at least 18 years old, or that you have permission from a parent or guardian to use the Site.

PRODUCTS AND PRICING

We make every effort to display our products and pricing accurately. However, we reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted.

All prices are listed in USD for United States customers and GBP for United Kingdom customers, and are subject to change without notice.

ORDERS AND PAYMENT

By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the payment method submitted. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If your order is canceled after payment, you will receive a full refund.

SHIPPING

Please refer to our Shipping Policy for full details on processing times, delivery estimates, and shipping costs.

RETURNS AND REFUNDS

Please refer to our Refund Policy for full details on our 60-day money-back guarantee and how to request a refund.

PRODUCT USE AND DISCLAIMER

StepEas insoles are designed to provide arch support and comfort for everyday use. They are not a medical device and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a diagnosed foot condition, chronic pain, diabetes, or any other medical concern, please consult a podiatrist or physician before use.

Individual results may vary. Any testimonials, reviews, or research references on our Site reflect general information or individual experiences and are not a guarantee of specific results for every customer.

INTELLECTUAL PROPERTY

All content on this Site, including text, graphics, logos, images, and the StepEas brand name and trademark, is the property of StepEas and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

USER CONDUCT

When using our Site, you agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to our systems or another user's account
- Submit false or misleading information
- Interfere with the proper functioning of the Site

LIMITATION OF LIABILITY

To the fullest extent permitted by law, StepEas shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any third-party site.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of [INSERT YOUR JURISDICTION], without regard to conflict of law principles.

CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the updated Terms.

If you have any questions about these Terms of Service, please contact us:
Email: support@stepeas.com