Shipping policy

This Privacy Policy explains how StepEas ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from stepeas.com (the "Site").

INFORMATION WE COLLECT

When you visit our Site, browse products, or make a purchase, we collect the following types of information:

Information you provide directly:
- Name, email address, phone number, shipping and billing address
- Payment information (processed securely by our payment provider — we do not store full card details)
- Any information you provide when contacting customer support

Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see "Cookies" section below)

HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Process and fulfill your orders, including shipping and customer service
- Communicate with you about your order, account, or inquiries
- Send marketing emails or promotions, if you've opted in (you can unsubscribe at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our Site, remember your preferences, and understand how visitors use our Site. This includes:
- Essential cookies required for the Site and checkout to function
- Analytics cookies (such as Google Analytics) to understand visitor behavior
- Advertising cookies (such as Meta/Facebook Pixel and TikTok Pixel) to measure ad performance and show relevant ads

You can disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

THIRD-PARTY SERVICE PROVIDERS

We share information with trusted third parties who help us operate our business, including:
- Shopify (our ecommerce platform and payment processing)
- Payment processors (such as Shopify Payments, PayPal)
- Shipping and fulfillment partners
- Email marketing platforms (such as Klaviyo)
- Analytics and advertising platforms (such as Meta, Google, TikTok)

These providers only access the information necessary to perform their services and are contractually obligated to protect your data.

We do not sell your personal information to third parties.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time
- The right to data portability

UK AND EU CUSTOMERS (GDPR)

If you are located in the United Kingdom or European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us at the email below.

CHILDREN'S PRIVACY

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: support@stepeas.com